Who Is Vipsta and What Can a Player Expect From Us?
Where do you find casino, live casino and sports betting behind a single login, and who stands behind it?
We are Vipsta, an online casino that welcomes players from all around the world. One account of ours gives you all three, and the questions players bring to us fall into a handful of topics. The table shows where each one is answered, so you can go straight to the page that fits.
What we cover for players, topic by topic
| Topic | What we offer | Where it is answered |
|---|---|---|
| Games and sport | Casino, live casino and a sportsbook with Live Betting and Virtual Sports | Home page |
| Bonuses | A welcome package plus weekly offers and tournaments | Bonus page |
| Payments | Cards, e-wallets and cryptocurrencies | Payments page |
| Phone play | A home screen shortcut in place of a downloadable app | App page |
| Joining | Sign-up and account currency choice | Registration page |
Reaching us: which route suits which question
Our Contact page describes every route without addresses. The short version of who answers what:
- Live chat is open around the clock and suits quick questions about a deposit, a bonus or a login. It is reachable from the mobile site as well.
- E-mail suits longer questions where you want to explain a situation in your own words.
- The help centre groups answers in eight topics: Bonuses and Promotions, Deposits, Withdrawals, My Account and Verification, General, Casino, Sportsbook and Technical.
Who we are in plain terms
- We are the brand itself, so the offers described on our pages are our own: the welcome package, the weekly reloads, the cashback and the VIP programme with five levels.
- Our site is in English, and our multilingual support staff handle chat mostly in English.
- Players open an account in one of 13 currencies and can also use cryptocurrencies such as Bitcoin, Ethereum, Litecoin, Dogecoin and Tether.
- Players must be 18 or older, and each player keeps a single account. Anyone who holds other accounts must notify us of them and must not open additional ones.
- Players under 18 must leave the site, and the winnings of underage players are cancelled.
Safer play is part of how we work
Gambling as entertainment
Bonuses and games are meant for entertainment. Gambling can be addictive, so we ask players to watch the time and the money they spend and to play responsibly.
Breaks and self-exclusion
A break or an exclusion for a while is available on request to our support, and self-exclusion is requested by e-mail to support, after which the account is closed as soon as practicable. Parents can use filtering software to keep minors away from gambling content.
Where the responsible gambling page fits
Our Responsible Gambling page collects the tools and the help organisations in one place, among them GamCare, Gamblers Anonymous and Gambling Therapy, so a player who wants to slow down has the next step ready.