Staying in control of your play with us

At Vipsta we treat gambling as paid entertainment, never as a way to earn money or fix a budget problem. Play is for adults aged 18 or older, and gambling can be addictive. The sections that follow give you habits that keep a session enjoyable, the routes we offer when you want a pause, the organisations that support people in difficulty and the signs worth taking seriously.

Habits that keep a session under control

  1. Decide your spending before you open a game and treat that sum as the price of an evening out, money already gone.
  2. Watch the clock as well as the balance. We advise every player to keep an eye on both the time and the money spent.
  3. Stop when the plan says stop. A win is a reason to leave, and a loss is not a reason to deposit again.
  4. Keep gambling apart from rent, bills and savings, and never borrow to play.
  5. Take regular pauses away from the screen so each spin or bet remains a decision rather than a reflex.
  6. Keep one account only. If you hold other accounts with us, tell us, and do not open additional ones.

Control tools you can ask us for

When you want distance from the games, these are the routes we offer:

  • A break: ask our support team for a break or an exclusion for a while, and we arrange it on request.
  • Self-exclusion: write to our support team by e-mail and ask to be excluded. Your account is closed as soon as practicable.
  • Awareness of time and money: we encourage you to follow how long you play and how much you spend, session by session.
  • Filtering software: if children or teenagers can reach the device you use, we recommend parental-control filtering software so that gambling sites stay out of their reach.

Our live chat and e-mail support work around the clock, so a request for a break or exclusion can be made at any hour.

Where to find outside help

Talking to someone who is not connected to a casino often makes the first step easier. The National Gambling Helpline run by GamCare answers on 0808 8020 133. Gamblers Anonymous offers peer meetings for people who want to stop gambling, and Gambling Therapy provides support for those affected by gambling problems. Any of these organisations can be contacted without involving us, and a relative or friend who worries about your play can reach out to them as well.

Warning signs of a problem

Take a step back if you recognise several of these:

  • You spend more time or money than you planned, again and again.
  • You chase losses by playing longer or raising stakes to win the money back.
  • Gambling is the first thing on your mind when you wake up and the last one before you sleep.
  • You hide your play from family or friends, or feel irritable when you cannot play.
  • You use money meant for essentials, or borrow, in order to gamble.
  • Gambling is your main way of dealing with stress, boredom or low mood.

Minors must never gamble. Registration under 18 is prohibited, and winnings of underage players are cancelled. If you share a computer or phone with younger family members, keep your login details private and use filtering software.