How Can You Reach Vipsta, and Which Route Is Quickest?

Your message and your privacy

A message to us is read so that we can answer it. Keep passwords and full card numbers out of anything you write. Personal data is treated under our Privacy page, which explains what we collect and why. If your question concerns a payment, a short description of the method and the approximate time is enough for us to find the right place to look. For a verification question, name the category of document in play: certified ID, proof of residence or proof of ownership of the payment method. Add your account currency if the question is about an amount, since accounts exist in 13 currencies and the figure only makes sense with its currency next to it.

What happens after you write to us

Live chat

Chat is handled by multilingual support staff, mostly in English. It is reachable from the mobile site too, so a question that comes up during a phone session does not have to wait for a desktop.

E-mail

E-mail suits players who prefer to write at length. It is the better choice when a case needs several details, for example a request for a break or a self-exclusion, which is made by e-mail to support.

Help centre

The help centre sorts answers into eight groups: Bonuses and Promotions, Deposits, Withdrawals, My Account and Verification, General, Casino, Sportsbook and Technical. Pick the group that matches your question and the answer is often waiting there before you write. The groups follow the life of an account: Deposits and Withdrawals for money, My Account and Verification for identity and login matters, Casino and Sportsbook for the games and betting, and Technical for anything that does not run as it should.

Who handles which question

Our support team covers login, deposits, withdrawals, bonuses and verification. A player who writes about a bonus helps us most by naming the offer and the deposit that opened it. A verification question moves faster when you say which document category you are sending. Documents are due within 30 days after a request, and checks can take place before and after deposits and withdrawals. The help centre mirrors those subjects with its Deposits, Withdrawals, Bonuses and Promotions and My Account and Verification groups, so a player can read first and write afterwards, or write straight away in live chat at any hour. Whichever route you pick, a short description of the problem and the time it happened gives our team a clear place to begin.

Our routes at a glance