How we handle your personal data
Playing with us means handing over some personal details, and you deserve a plain account of what happens to them. This policy covers the data tied to your Vipsta account: sign-up, deposits, withdrawals, verification and support conversations.
We keep the wording short and practical. Each section answers one question: how we protect data, how changes reach you, why we use it, how long it stays, who else sees it, what you can ask for and what we collect.
How we protect your data
Access to account details
Your account holds your payment history, your chosen currency and any documents you send us. We restrict that information to the work of running your account, checking payments and answering your questions.
Your part in security
Keep your login to yourself and tell our live chat or e-mail support quickly if you suspect someone else has used your account. Our team will never need your password to help you.
How changes to this policy reach you
- The Last updated line at the end of this policy shows the date of the current version.
- When we change how we handle data, we revise the text and move that date.
- Return to this policy from time to time, particularly before a first withdrawal or when you send new documents.
How we use your information
Running your account
We use your details to open the account, show balances in the currency you chose from our 13 account currencies, and process deposits and withdrawals.
Checks and safer play
Documents are used for verification: certified ID, proof of residence and proof of ownership of the payment method. We also use account records to apply our rule that each player holds one account, and to enforce our 18+ requirement.
Support
Messages sent to our live chat or e-mail support are used to answer you and to keep a record of what was agreed.
How long information is kept
Retention periods for account data vary by purpose: an open account needs its payment history, and verification or payment checks can need records for longer. Self-exclusion by e-mail to our support team closes the account as soon as practicable.
Who else may see your information
- Payment services that carry deposits and withdrawals, among them cards, e-wallets and cryptocurrencies.
- Our verification and support staff, who work with the documents and messages you send.
- Other parties, where the law of your country requires disclosure.
Your rights and how to use them
- Ask what information we hold about your account.
- Ask us to correct details that are wrong, such as an outdated address.
- Ask us to close your account or restrict its use.
- Ask a question about how your data is handled.
To do any of this, write to us in our 24/7 live chat or by e-mail through our support team, and name the right you wish to use.
Information we collect
Account and transaction data
When you register we collect the details needed to create your account and the currency you choose. Over time, we record deposits, withdrawals, bonus activity and Vipsta Coins earned through play.
Verification data
When we ask for documents, we receive the files you submit and the results of our checks. These can include calls, phone or face verification.
Support messages
Chat transcripts and e-mails that you send us are stored with your account so any agent can follow your case.
Last updated: 30 October 2026